| SUBJECT CODE |
: DHM 250 |
| SUBJECT NAME |
: SUPERVISION IN THE HOSPITALITY INDUSTRY |
| SEMESTER |
: 1 |
| CREDIT HOURS |
: 5 |
| SCHOOL |
: School of Hospitality and Tourism Management |
| COURSE |
: Diploma / Diploma in Hospitality Management |
OBJECTIVES
At the completion of this course, the students should be much better prepared to:
Describe the scope of the convention, meetings and trade show
industry in terms of types of meetings, who holds meetings, and
emerging types of meeting facilities.
Explain the steps in developing a marketing plan.
Describe considerations in the organizational design of a
sales department, and outline how a sales office interfaces with other
departments.
Identify characteristics of association meetings that are important for selling to the association market.
Identify characteristics of corporate meetings that are important for selling to the corporate market.
Describe SMERF groups and explain how to approach selling meeting services and products to them.
List and describe the steps in making a personal sales call.
Summarize the process of planning an advertising strategy and
describe how public relations and publicity can help a property reach
meeting planners.
Describe the elements of a letter of agreement or a contract and distinguish between those elements.
LEARNING OUTCOME
Week 1&2
Define management and describe different management levels.
Identify basic management principles
Explain the management functions of authority, responsibility, and accountability.
Describe the traditional components of management (planning, organizing, coordinating, staffing and evaluating)
Week 3
Identify common misconception about communications and how they may arise in supervisory situations.
Describe barriers and biases that interfere with effective communication.
Explain the steps that supervisory can take to speak effectively on the job.
Explain a four-stage listening model
(focusing, interpreting, evaluating, and responding)
Describe how supervisors work with the human resources department to recruit new employees.
Explain how supervisors can make open positions easier to fill
Identify the benefits and drawbacks of external recruiting.
Describe what supervisors should do before during and after interviewing applicants.
Week 4
Explain the function of training within an organization and the supervisors role in training
Identify the tasks performed in each of the four-step training method.
Describe how learning styles and adult learning needs affect the training process.
Week 5
Explain how supervisors determine productivity standards
Distinguish fixed staff positions from variable staff positions.
Explain how supervisors develop a staffing guide.
Explain how supervisors use staffing guides.
Identify procedures supervisors can follow to increase productivity.
Week 6
Understand and relate Convention management terms and activities in Chapter 1 until 5.
Week 7
Describe obstacles that can interfere with an effective performance evaluation process.
Identify common errors to avoid when evaluating employee performance.
Describe comparative methods of evaluating performance,
including approaches such as simple ranking, alternative ranking and
forces distribution.
Describe absolute standards methods of evaluating performance, checklist, forced choice and behaviorally anchored rating scale.
Identify the steps a supervisor should take before, during and after a formal coaching session.
Week 8
Identify common misconceptions about discipline
Explain the purpose of disciplinary action.
Explain why it is important to review policies, rules and procedures and be able to justify them to employees.
Week 9
Explain how equal opportunity laws affect hospitality operations.
Describe the supervisors safety and security role.
Explain the supervisors role in combating drug abuse by employees and guests
List examples of management rights that should be protected when negotiating with a union
List actions that supervisors cannot take to influences a union organizing campaign.
Week 10
Define a work team and distinguish work teams from work groups.
Describe types of work teams.
Explain the stages of team development.
Explain why supervisors cant motivate employees.
List ways by which supervisors can learn about the needs interests and goals of employment.
Explain how supervisors can turn basic human resource functions into motivational strategies
Identify factors that affect the leadership style adopted by a supervisor
Week 11
Identify benefits of conflict
Describe sources of conflict within an organization
Explain what supervisors should do before they meet with employees in conflict
Describe special problems supervisors have when resolving supervisor/employee conflicts.
Identify steps supervisors should follow during a meeting with employees in conflict.
Week 12
Understand and relate Convention management terms and activities in Chapter 6 until 10.
Week 14
Identify common myths of time management
Explain daily time logs and their benefits
Define time robbers and list the examples
Explain how daily to do list function as time management tools
Week 15
Identify strategies to help supervisors stick with priorities.
Describe the importance of weekly planning guides and calendars.
Define delegation and explain why it is important
Describe common barriers to delegation
List steps supervisors can take to delegate task effectively
Week 16
Summarize factors in the decision about which audiovisual requirements to service in-house and which to outsource.
Week 17
Distinguish external forces of change from internal forces of change.
Explain how a model for change can guide supervisors in planning and implementing change
Explain how force field analysis can be used as a change management technique.
Describe steps supervisors can take to minimize resistance to change
Explain why indicators of effective change are essential to the evaluation of the change process.
Week 18
Explain why it is important for managers to take control of their personal development
Outline ways to plan for personal career development
Week 19
List the steps in creating a career development plan
Describe how to execute a career development plan.
SYNOPSIS
This
course is designed to provide students with a basic understanding of
convention sales and service and strategies in managing as well as
operating a successful convention department.
Semester & Subjects
Calendar & Timetable
Video Seminars
