| SUBJECT CODE |
: DES3104 |
| SUBJECT NAME |
: PERSONALITY DEVELOPMENT |
| SEMESTER |
: 7 |
| CREDIT HOURS |
: 3 |
| SCHOOL |
: School of Secretarial Studies |
| COURSE |
: Diploma / Diploma in Executive Secretaryship |
OBJECTIVES
Objectives are to learn and practice:
- Poise & Deportment
- Dining Etiquette
- Protocol
- Business Etiquette
- Personality Pruning
LEARNING OUTCOME
Upon completion of this unit, students will be able to:
- Groom themselves for better image and performance
- Project their professionalism in their work attitude
SYNOPSIS
Unit 1 - Poise & Deportment
- Designing
yourself right is an important part of one's image. This topic will
deal with the aspect of honouring office hours and being friendly,
positive and supportive.
- Non-verbal behaviour
should be stressed upon where staff communicates more through gestures
and body language than through words and voices. The aspect of using
our physical self to project what we need to say is an art, which can
easily be learned.
- The language of clothes & colours.
- Make-up techniques
|
Unit 2 - Psychological Grooming
- Mental preparation and values
|
Unit 3 - Dining Etiquette
- Cutlery placement
- Using the right fork and spoon.
- Table manners.
|
Unit 4 - Social Etiquette & Protocol
- Hierarchy and addresses.
- Introduction and exit.
|
Unit 5 - Business Etiquette
- Meeting and greeting - a one minute
- Advertisement.
- Exchanging name cards
|
Unit 6 - Telephone Etiquette
- Telephone techniques
- Handling calls
|
Unit 7 - Presentation Skills
- The art of effective presentation
|
Unit 8 - Interview Techniques
- Do's and don'ts
- Projecting the right image
|
Unit 9 - Organising Skills
- Event planning
- Booking & reservations
|
| Unit 10 - Information sourcing
|
Semester & Subjects
Calendar & Timetable
Video Seminars
