School of Secretarial Studies

Diploma in Executive Secretaryship Home Semester & Subjects Calendar & Timetable Video Seminars Other Subjects 1. DES1101 Business English & Presentation Skills 2. DES1102 Text Processing & Keyboarding 3. DES1103 Office Practice 4. DES1104 Basic Shorthand 5. DES1201 Business Communication I 6. DES1202 Business Studies 7. DES1203 Information & Communication Technology 8. DES1204 Office Administration 9. DES1301 Public Relations 10. DES1302 Communication and Task Management 11. DES1303 Workplace Ethics 12. DES2101 Business English II 13. DES2102 Basic Accounting 14. DES2103 Management Theories I 15. DES2104 Management Information I 16. DES2201 Business Communication II 17. DES2202 Human Resources Management I 18. DES2203 Management Theories II 19. DES2204 Management Information II 20. MPW1113/MPW1123 Bahasa Kebangsaan A/B 21. MPW1133 Malaysian Studies 22. MPW1143/MPW1153 Moral/Islamic Studies 23. DES3101 Human Resources Management II 24. DES3102 Customer Care 25. DES3103 Organising Skills 26. DES3104 Personality Development Programs Offered 1. Certificate of Office Administration 2. Diploma in Executive Secretaryship 3. Diploma in Corporate Administration » All stamfordonline Courses

---

SUBJECT CODE	: DES2201
SUBJECT NAME	: BUSINESS COMMUNICATION II
SEMESTER	: 5
CREDIT HOURS	: 3
SCHOOL	: School of Secretarial Studies
COURSE	: Diploma / Diploma in Executive Secretaryship

---

Lecture Notes :	DES 2201 Lecture 1(A).pdf DES 2201 Lecture 1(B).pdf DES 2201 Lecture 2.pdf DES 2201 Lecture 3.pdf DES 2201 Lecture 4.pdf DES 2201 Lecture 5.pdf DES 2201 Lecture 6.pdf DES 2201 Lecture 7.pdf DES 2201 Lecture 8.pdf DES 2201 Lecture 9.pdf
Past Exam Paper :	DES 2201 Business Communication II - March 07.pdf
Syllabus :	DES2201.pdf

---

OBJECTIVES

The objectives of this unit are to:

• Identify the format and the language for a variety of written communications emanating from an organisation.
• Understand the use and application of graphs, drawings and charts in a document
• Identify situations when a fax, telegram, emails or telex should be used.
• Produce basic newsletters, Press Releases and publicity materials.

LEARNING OUTCOME

Upon completion of this unit, students will be able to:

• Use the English language competently in drafting various documents
• Interact skilfully.

SYNOPSIS

Unit 1 Letter Writing Circular/Sales Letter Consolidation of letter writing

Unit 2 Memorandum

Unit 3 Mass Communication Newsletters Advertisements Leaflets

Unit 4 Telecommunication Telegrams, Telex, Fax, E-Mail

Unit 5 Comprehension

Unit 6 Graphs and Charts

Unit 7 Form Design

Unit 8 Publicity Press Releases

Unit 9 Summarizing