School of Secretarial Studies

Diploma in Executive Secretaryship Home Semester & Subjects Calendar & Timetable Video Seminars Other Subjects 1. DES1101 Business English & Presentation Skills 2. DES1102 Text Processing & Keyboarding 3. DES1103 Office Practice 4. DES1104 Basic Shorthand 5. DES1201 Business Communication I 6. DES1202 Business Studies 7. DES1203 Information & Communication Technology 8. DES1204 Office Administration 9. DES1301 Public Relations 10. DES1302 Communication and Task Management 11. DES1303 Workplace Ethics 12. DES2101 Business English II 13. DES2102 Basic Accounting 14. DES2103 Management Theories I 15. DES2104 Management Information I 16. DES2201 Business Communication II 17. DES2202 Human Resources Management I 18. DES2203 Management Theories II 19. DES2204 Management Information II 20. MPW1113/MPW1123 Bahasa Kebangsaan A/B 21. MPW1133 Malaysian Studies 22. MPW1143/MPW1153 Moral/Islamic Studies 23. DES3101 Human Resources Management II 24. DES3102 Customer Care 25. DES3103 Organising Skills 26. DES3104 Personality Development Programs Offered 1. Certificate of Office Administration 2. Diploma in Executive Secretaryship 3. Diploma in Corporate Administration » All stamfordonline Courses

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SUBJECT CODE	: DES2101
SUBJECT NAME	: BUSINESS ENGLISH II
SEMESTER	: 4
CREDIT HOURS	: 3
SCHOOL	: School of Secretarial Studies
COURSE	: Diploma / Diploma in Executive Secretaryship

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Lecture Notes :	DES 2101 WeeK 1.pdf DES 2101 WeeK 2.pdf DES 2101 WeeK 3.pdf DES 2101 WeeK 4.pdf DES 2101 WeeK 5.pdf DES 2101 WeeK 6.pdf DES 2101 WeeK 7.pdf DES 2101 WeeK 8.pdf DES 2101 WeeK 9.pdf DES 2101 WeeK 10.pdf DES 2101 WeeK 11.pdf DES 2101 WeeK 12.pdf DES 2101 WeeK 13.pdf DES 2101 WeeK 14.pdf
Past Exam Paper :	DES 2101 Business English II - May 08.pdf
Syllabus :	DES2101.pdf

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OBJECTIVES

The objectives are to:

• Strengthen their listening skills.
• Improve their general reading and comprehension skills
• Develop strategies for taking notes on oral and printed information for academic assignments.
• Develop strategies for inferential interpretation of text such as making generalisations, drawing conclusions, interpreting authors intent, and making predictions.
• Develop strategies for understanding new word meanings such as context clues and paraphrasing dictionary or glossary definitions.
• Evaluate authors purpose, point of view, tone, bias
• Develop methods of taking notes.

LEARNING OUTCOME

Upon completion of this unit, students will be able to:

• Demonstrate improvement in editing, spelling, use of business vocabulary, and organisational skills in business writing styles.
• Utilise terminology applicable to business writing.
• Write effective sentences and paragraphs for business applications.
• Communicate effectively in written and spoken forms.
• Demonstrate effective speaking skills.

SYNOPSIS

Unit 1 - Oral Skills Reception skills and using the telephone

Unit 2 - Grammar-Preposition Tenses Possessive pronouns Articles

Unit 3 - Reading Comprehension Silent and loud reading

Unit 4 - Skimming Material Scanning and extracting information

Unit 5 - Listening Faults in listening Purposes in listening Results of good listening

Unit 6 - Grammar Prepositions Articles and tenses

Unit 7 - Writing Letters Enquiries Requests Complaints

Unit 8 - Writing Reports Memos Message Minutes

Unit 9 - Writing Job Applications Cover letter Resumes Curriculum vitae

Unit 10 - Interpersonal Relations Strategies for successful communication Informative and persuasive speaking

Unit 11 Interviewing & Telephoning & Negotiating

Unit 12 Business Meeting Purposes & Responsibilities

Unit 13 - Entertainment of Clients Hospitality Polite phrases Greetings Farewells

Unit 14 - Communication Process Related to marketing Business abbreviations & short forms