School of Secretarial Studies

Diploma in Executive Secretaryship Home Semester & Subjects Calendar & Timetable Video Seminars Other Subjects 1. DES1101 Business English & Presentation Skills 2. DES1102 Text Processing & Keyboarding 3. DES1103 Office Practice 4. DES1104 Basic Shorthand 5. DES1201 Business Communication I 6. DES1202 Business Studies 7. DES1203 Information & Communication Technology 8. DES1204 Office Administration 9. DES1301 Public Relations 10. DES1302 Communication and Task Management 11. DES1303 Workplace Ethics 12. DES2101 Business English II 13. DES2102 Basic Accounting 14. DES2103 Management Theories I 15. DES2104 Management Information I 16. DES2201 Business Communication II 17. DES2202 Human Resources Management I 18. DES2203 Management Theories II 19. DES2204 Management Information II 20. MPW1113/MPW1123 Bahasa Kebangsaan A/B 21. MPW1133 Malaysian Studies 22. MPW1143/MPW1153 Moral/Islamic Studies 23. DES3101 Human Resources Management II 24. DES3102 Customer Care 25. DES3103 Organising Skills 26. DES3104 Personality Development Programs Offered 1. Certificate of Office Administration 2. Diploma in Executive Secretaryship 3. Diploma in Corporate Administration » All stamfordonline Courses

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SUBJECT CODE	: DES1302
SUBJECT NAME	: COMMUNICATION AND TASK MANAGEMENT
SEMESTER	: 3
CREDIT HOURS	: 3
SCHOOL	: School of Secretarial Studies
COURSE	: Diploma / Diploma in Executive Secretaryship

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Lecture Notes :	DES 1302 Lt 1.pdf DES 1302 Lt 2.pdf DES 1302 Lt 3.pdf DES 1302 Lt 4.pdf DES 1302 Lt 5.pdf DES 1302 Lt 6.pdf DES 1302 Lt 7.pdf DES 1302 Lt 8.pdf DES 1302 Lt 9.pdf DES 1302 Lt 10.pdf DES 1302 Lt 11.pdf DES 1302 Lt 12.pdf
Past Exam Paper :	DES 1302 Communication and Task Management - July 07.pdf
Syllabus :	DES1302.pdf

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OBJECTIVES

Objectives of this subjects are to:

• Identify and apply task management techniques, effectively and efficiently.
• Respond positively to others in the working environment and contribute to a team task.

LEARNING OUTCOME

Upon completion of this unit, students will be able to:

• Choose appropriate methods of written business communication to carry out complex tasks in a variety of situations.
• Understand and apply effective oral communication techniques.

SYNOPSIS

Unit 1 Describe and apply an understanding of the objectives of the task. Identify and analyse task requirements. Demonstrate and apply effective time management.

Unit 2 Explain the use of ground rules and the purpose and use of agendas and procedures. Describe and evaluate the roles of team members. Evaluate different ways of dealing with and making requests. Apply effective techniques for handling interruptions, criticism and aggression.

Unit 3 Explain the need for communication in business. Identify and evaluate characteristics and appropriateness of different methods of business communication. Understand and apply the principles of written communication for a variety of business documents.

Unit 4 Recognise appropriate communication style and apply in appropriate circumstances. Demonstrate appropriate and effective face - to - face communication techniques. Identify and apply factors for effective telephone communication.