School of Secretarial Studies

Diploma in Executive Secretaryship
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Other Subjects
1. DES1101 Business English & Presentation Skills
2. DES1102 Text Processing & Keyboarding
3. DES1103 Office Practice
4. DES1104 Basic Shorthand
5. DES1201 Business Communication I
6. DES1202 Business Studies
7. DES1203 Information & Communication Technology
8. DES1204 Office Administration
9. DES1301 Public Relations
10. DES1302 Communication and Task Management
11. DES1303 Workplace Ethics
12. DES2101 Business English II
13. DES2102 Basic Accounting
14. DES2103 Management Theories I
15. DES2104 Management Information I
16. DES2201 Business Communication II
17. DES2202 Human Resources Management I
18. DES2203 Management Theories II
19. DES2204 Management Information II
20. MPW1113/MPW1123 Bahasa Kebangsaan A/B
21. MPW1133 Malaysian Studies
22. MPW1143/MPW1153 Moral/Islamic Studies
23. DES3101 Human Resources Management II
24. DES3102 Customer Care
25. DES3103 Organising Skills
26. DES3104 Personality Development



Programs Offered
1. Certificate of Office Administration
2. Diploma in Executive Secretaryship
3. Diploma in Corporate Administration

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SUBJECT CODE : DES1202
SUBJECT NAME : BUSINESS STUDIES
SEMESTER : 2
CREDIT HOURS : 3
SCHOOL : School of Secretarial Studies
COURSE : Diploma / Diploma in Executive Secretaryship



Lecture Notes :

DES 1202 Lesson 1.pdf

DES 1202 Lesson 2.pdf

DES 1202 Lesson 3.pdf

DES 1202 Lesson 4.pdf

DES 1202 Lesson 5.pdf

DES 1202 Lesson 6.pdf

DES 1202 Lesson 7.pdf

DES 1202 Lesson 8.pdf

DES 1202 Lesson 9.pdf

DES 1202 Lesson 10.pdf

Past Exam Paper : DES 1202 Business Studies July 07.pdf   
Syllabus : DES1202.pdf   


OBJECTIVES

Objectives are to:

  • State facts, use appropriate terminology and give examples of concepts applicable to business.
  • Read with understanding and interpret information presented in verbal, numerical and diagrammatically form.
  • Recognise, organise and present facts, apply data and information appropriately.
  • Apply concepts and information in calculating and solving simple problems.

LEARNING OUTCOME

Upon completion of this unit, students will be able to:

  • Understand various commercial activities, structure of business, finance and the role of government agencies

SYNOPSIS


Unit 1 - Principles of Business
  • Concepts such as cycle of wants; supply and demand; goods and services.
  • Work and production or result of demand.
  • Planned, free market and mixed economies.
  • Primary, secondary and tertiary sectors of business.
  • Specialisation and division of labour.
  • Exchange of goods, services, and interdependence of business locally, nationally and internationally.
  • Visible and invisible trade imports and exports.
  • Factors associated with the location of business  raw materials, population, markets, transport network, natural advantages and government influences.
Unit 2 - Commercial concepts
  • Capital
  • Profits and losses
  • Shares, liability, risk as examples.
Unit 3 - Business Units
  • Features of sole trader, partnership, limited companies (public and private) and multinational organisations according to legal status and scale of business.ᅠ Concept of limited liability.
  • Differences between public sector and private sector business in terms of ownership, control, sources of funding and distribution of profit or surplus.
Unit 4 - Business Expansion and Organisation Chart
  • Formulation of organisational charts.
  • Examples of organisations structured in terms of functions, product and market.
  • Growth of business and methods involved internal expansion, horizontal, vertical and lateral integration.
Unit 5 - Communication
  • Internal and external communication.
  • Different methods of communication and appropriate solutions to business problems.
Unit 6 - Insurance
  • Reduction of business risk through diversification and insurance and types of risk covered.
Unit 7 - Production
  • Differences between forms of production (mass and batch); quality control in relation to the importance of the market.
  • Concept of chain distribution.
Unit 8 - Marketing
  • Development of products to meet market needs; concept of product life cycles; market research.
  • Marketing mix and relationships between the 4 Ps (Product, Place, Price, Promotion).
  • Principal marketing methods and their usefulness in particular situations.
  • Fixed and variable costs, gross and net profit and profit margin.
  • Calculation of product price.
Unit 9 - Sources of Finance
  • Sources of financing loans and overdrafts, hire purchase and retained profits.
Unit 10 - Transport
  • Main types of transport.
  • Selection of suitable methods of transport.
Unit 11 - Personnel Management
  • Types of work: skilled and unskilled; management and labour.
  • Forms of monetary and non-monetary rewards from work.
  • Responsibilities of employee and employer in the workplace in respect of health and safety, in resolving disputes and grievances.
  • Roles of the personnel department in recruiting including job description and advertisement, selection and training.
Unit 12 - Local and National Agencies
  • Local and national agencies, e.g. Chambers of Commerce, Trade Associations, Banks, Government Agencies.
  • Role of pressure groups in influencing business activities.






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