School of Secretarial Studies

Diploma in Executive Secretaryship
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Other Subjects
1. DES1101 Business English & Presentation Skills
2. DES1102 Text Processing & Keyboarding
3. DES1103 Office Practice
4. DES1104 Basic Shorthand
5. DES1201 Business Communication I
6. DES1202 Business Studies
7. DES1203 Information & Communication Technology
8. DES1204 Office Administration
9. DES1301 Public Relations
10. DES1302 Communication and Task Management
11. DES1303 Workplace Ethics
12. DES2101 Business English II
13. DES2102 Basic Accounting
14. DES2103 Management Theories I
15. DES2104 Management Information I
16. DES2201 Business Communication II
17. DES2202 Human Resources Management I
18. DES2203 Management Theories II
19. DES2204 Management Information II
20. MPW1113/MPW1123 Bahasa Kebangsaan A/B
21. MPW1133 Malaysian Studies
22. MPW1143/MPW1153 Moral/Islamic Studies
23. DES3101 Human Resources Management II
24. DES3102 Customer Care
25. DES3103 Organising Skills
26. DES3104 Personality Development



Programs Offered
1. Certificate of Office Administration
2. Diploma in Executive Secretaryship
3. Diploma in Corporate Administration

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SUBJECT CODE : DES1201
SUBJECT NAME : BUSINESS COMMUNICATION I
SEMESTER : 2
CREDIT HOURS : 4
SCHOOL : School of Secretarial Studies
COURSE : Diploma / Diploma in Executive Secretaryship



Lecture Notes :

DES 1201 Lesson 1.pdf

DES 1201 Lesson 2.pdf

DES 1201 Lesson 3.pdf

DES 1201 Lesson 4.pdf

DES 1201 Lesson 5.pdf

DES 1201 Lesson 6.pdf

DES 1201 Lesson 7.pdf

DES 1201 Lesson 8.pdf

DES 1201 Lesson 9.pdf

DES 1201 Lesson 10.pdf

DES 1201 Lesson 11.pdf

DES 1201 Lesson 12.pdf

Past Exam Paper : DES 1201 Business Communication I - July 07.pdf   
Syllabus : DES1201.pdf   


OBJECTIVES

At the end of the course, students should be able to:

  • Identify the different forms of written communication used in an organisation and understand their purpose and use.
  • Produce basic letters and memos.
  • Understand the principles and practices used in writing minutes and reports.

LEARNING OUTCOME

Upon completion of this unit, students will be able to:

  • Understand the finer aspects of communication and media
  • Draft simple office documents.

SYNOPSIS

Unit 1

  • Letter Writing 1 (Starting out)

Unit 2

  • Letter Writing 2 (Letters of Enquiry)

Unit 3

  • Letter Writing 3 (Recruitment)

Unit 4

  • Memorandum

Unit 5

  • Meetings

Unit 6

  • Reports






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