| SUBJECT CODE |
: DBA 302 |
| SUBJECT NAME |
: TOTAL QUALITY MANAGEMENT |
| SEMESTER |
: 7 |
| CREDIT HOURS |
: 3 |
| SCHOOL |
: School of Business and Marketing |
| COURSE |
: Diploma / Diploma in Business Administration |
OBJECTIVES
The
aim of this unit is to explore the impact of the Total Quality
Management philosophy on modern business practice. The students will
explore how quality systems are established and managed, and how the
commitment and talents of participating staff are harnessed to achieve
continuously improving levels of customer satisfaction.
LEARNING OUTCOME
SYNOPSIS
a) Explain the theoretical principles underpinning TQM.
b) Demonstrate a working knowledge of the tools and techniques of analysis associated with a TQM implementation.
c) Apply theories and concepts of group effectiveness of the use of teamwork in a TQM culture.
d) Identify the key elements of an effective quality system such as ISO9000.
e) Evaluate implementation problems involved in changing to a highly committed TQM philosophy.
Semester & Subjects
Calendar & Timetable
Video Seminars
