School of Secretarial Studies

Certificate of Office Administration Home Semester & Subjects Calendar & Timetable Video Seminars Other Subjects 1. COA101 Business Communication I 2. COA102 Business English 3. COA103 Business Studies 4. COA104 Office Procedures I 5. COA105 Word Processing Techniques 6. COA106 Spreadsheet Processing Techniques 7. COA201 Business Communication II 8. COA202 Book-Keeping & Accounts 9. COA203 Work Ethics 10. COA204 Office Procedures II 11. COA205 Outlook Express and Powerpoint 12. COA206 Access and Desktop Publishing 13. COA301 Personality Development 14. COA302 Practical Training 15. MPW1133 Malaysian Studies 16. MPW1143/MPW1153 Moral/Islamic Studies 17. MPW1113/MPW1123 Bahasa Kebangsaan A/B Programs Offered 1. Certificate of Office Administration 2. Diploma in Executive Secretaryship 3. Diploma in Corporate Administration » All stamfordonline Courses

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SUBJECT CODE	: COA203
SUBJECT NAME	: WORK ETHICS
SEMESTER	: 2
CREDIT HOURS	: 3
SCHOOL	: School of Secretarial Studies
COURSE	: Certificate in Office Administration

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Lecture Notes :	COA 112 Chapter 1.pdf COA 112 Chapter 2.pdf COA 112 Chapter 3.pdf COA 112 Chapter 4.pdf COA 112 Chapter 5.pdf COA 112 Chapter 6.pdf COA 112 Chapter 7.pdf COA 112 Chapter 8.pdf COA 112 Chapter 9.pdf COA 112 Work Ethics Assignment.pdf
Past Exam Paper :
Syllabus :

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OBJECTIVES

At the end of the course, students should be able to:

• Understand the work culture expected of staff working in an organisation
• Appreciate the need to maintain good interpersonal relationship with staff at all levels
• Understand the need of staff to work conscientiously to meet the organisation's objectives
• Know the rights, duties and obligations of employees in an organisation
• Appreciate the need to have healthy and safe working conditions
• Identify the ethics required in the use of computers and the ethics of job discrimination
• Understand the principles related to sexual harassment; intellectual property; corporate disclosure; customer relations and marketing

LEARNING OUTCOME

Upon completion of this unit, students will be able to:

• Work in an office in an efficient and effective manner with good understanding of the work ethics required by organisations of its employees.

SYNOPSIS

Unit 1 - Work culture

• punctuality
• deadlines
• positive attitude
• confidentiality
• protocol
• interpersonal relationship

Unit 2 - Teamwork and professionalism

• working with others
• achieving company objectives
• responsibilities of employees

Unit 3 - The individual in the organisation

• the rational organisation
• employees’ obligations
• rights and duties of employees
• whistle-blowing

Unit 4 - Working conditions

• Health and safety at work
• Employers’ and employees’ responsibilities

Unit 5 - Computer Ethics

• Crime, abuse and hacker ethics
• Property rights – software
• Moral permissibility of individual copying

Unit 6 - The ethics of job discrimination

• Nature and extend of discrimination
• Rights and justice
• Affirmative action

Unit 7 - Sexual Harassment and Kickbacks

• Behaviour
• Remedies
• Ethics of receiving kickbacks and its consequences

Unit 8 - Protecting intellectual property, corporate disclosure and insider trading

• Intellectual property
• Industrial espionage
• Corporate disclosure
• Insider trading

Unit 9 - Customer relations and marketing

• Dealing with difficult customers
• Ethics in marketing and sales
• Moral responsibility in advertising

Unit 10 - Job satisfaction and dissatisfaction

• Enhancing the quality of work-life