School of Secretarial Studies

Certificate of Office Administration Home Semester & Subjects Calendar & Timetable Video Seminars Other Subjects 1. COA101 Business Communication I 2. COA102 Business English 3. COA103 Business Studies 4. COA104 Office Procedures I 5. COA105 Word Processing Techniques 6. COA106 Spreadsheet Processing Techniques 7. COA201 Business Communication II 8. COA202 Book-Keeping & Accounts 9. COA203 Work Ethics 10. COA204 Office Procedures II 11. COA205 Outlook Express and Powerpoint 12. COA206 Access and Desktop Publishing 13. COA301 Personality Development 14. COA302 Practical Training 15. MPW1133 Malaysian Studies 16. MPW1143/MPW1153 Moral/Islamic Studies 17. MPW1113/MPW1123 Bahasa Kebangsaan A/B Programs Offered 1. Certificate of Office Administration 2. Diploma in Executive Secretaryship 3. Diploma in Corporate Administration » All stamfordonline Courses

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SUBJECT CODE	: COA201
SUBJECT NAME	: BUSINESS COMMUNICATION II
SEMESTER	: 2
CREDIT HOURS	: 3
SCHOOL	: School of Secretarial Studies
COURSE	: Certificate in Office Administration

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Lecture Notes :
Past Exam Paper :
Syllabus :

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OBJECTIVES

• Distinguish the various functions and techniques of different communication presentations; both in the oral and written format.
• Write a piece of written communication ie report, letter, memo and perform an oral presentation competently.
• Achieve an understanding of English grammar and apply it to written and spoken presentations.
• Compose advanced communication documents with proper English grammar
• Understand the ideas and concepts in utilising the various business documents
• Enhance skills in the use of electronic communication modes

LEARNING OUTCOME

Upon completion of this unit, students will be able to:

• Use the English language competently in drafting various documents
• Interact skillfully

SYNOPSIS

Unit 1 - Electronic Commerce (E-Commerce)

• Principles of e-mail messages
• Techniques in composing e-mail messages
• Understanding of “how the Internet is changing the way we communicate”
• Designing and composing fax headed paper and messages

Unit 2 - Reports

• Purpose of reports
• Routine reports used in business
• Format of a report
• Report writing skills and covering memos
• Composing reports according to instructions

Unit 3 - Notice and Agenda of Meetings

• Importance of meeting in business and various types of meetings
• Drafting the notice and agenda
• The chairman’s agenda

Unit 4 - Minutes of Meetings

• Terminology used in meetings
• Various types of minutes
• Composing minutes

Unit 5 - Comprehension

• Using the dictionary and grammatical precision
• Synonyms and contextual clues
• Identifying words and context
• Develop techniques to answer comprehension questions

Unit 6 - Visual Presentations

• Appeal of visual presentation and reasons for choice
• Methods of presentation
• Tabulation of data
• Line graphs
• Bar charts
• Gantt charts
• Pie charts
• Pictograms
• Maps and diagrams
• Histograms and flowcharts
• Visual planning boards and computer graphics

Unit 7 - Form Design

• Reasons for the use of forms
• Techniques used for the designing of effective forms
• Reply forms

Unit 8 - Publicity Materials and Press Release

• Functions of public relation department
• Purpose of press release
• Writing skills needed for composing press release
• Appropriate style and format for presenting press release
• Composing press release according to instructions

Unit 9 - Summary

• Summary of "reformulation" tasks involving expanding, reducing or selectively rewriting a given passage for a specific purpose.
• Summarising skills
• Composing business summaries from given text

Unit 10 - Telephone

• Do's and don'ts in handling the telephone
• Taking messages from telephone conversations
• Role play