| SUBJECT CODE |
: COA105 |
| SUBJECT NAME |
: PERSONALITY DEVELOPMENT |
| SEMESTER |
: 3 |
| CREDIT HOURS |
: 3 |
| SCHOOL |
: School of Secretarial Studies |
| COURSE |
: Certificate in Office Administration |
| Lecture Notes : |
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| Past Exam Paper : |
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| Syllabus : |
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OBJECTIVES
- Poise & Deportment
- Dining Etiquette
- Protocol
- Business Etiquette
- Personality Pruning
LEARNING OUTCOME
Upon completion of this unit, students will be able to:
- Groom themselves for better image and performance
- Project their professionalism in their work attitude
SYNOPSIS
Unit 1 - Poise & Deportment
- Designing yourself right is an important part of one’s image. This topic will deal with the aspect of honouring office hours and being friendly, positive and supportive.
- Non-verbal behaviour should be stressed upon where staff communicates more through gestures and body language than through words and voices. The aspect of using our physical self to project what we need to say is an art, which can easily be learned.
- The language of clothes & colours
- Make-up techniques
Unit 2 - Psychological Grooming
- Mental preparation and values
Unit 3 - Dining Etiquette
- Cutlery placement
- Using the right fork and spoon
- Table manners
Unit 4 - Social Etiquette & Protocol
- Hierarchy and addresses
- Introduction and exit
Unit 5 - Business Etiquette
- Meeting and greeting - a one minute
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- Exchanging name cards
Unit 6 - Telephone Etiquette
- Telephone techniques
- Handling calls
Unit 7 - Presentation Skills
- The art of effective presentation
Unit 8 - Interview Techniques
- Do’s and don'ts
- Projecting the right image
Unit 9 - Organising Skills
- Event planning
- Booking & reservations
Unit 10 - Information sourcing
Semester & Subjects
Calendar & Timetable
Video Seminars
