| SUBJECT CODE |
: COA102 |
| SUBJECT NAME |
: BUSINESS ENGLISH |
| SEMESTER |
: 1 |
| CREDIT HOURS |
: 3 |
| SCHOOL |
: School of Secretarial Studies |
| COURSE |
: Certificate in Office Administration |
OBJECTIVES
The objectives of this unit is to learn and practise:
- Develop skills in using various dictionaries and other business reference materials to solve language problems
- Apply basic rules of grammar, spelling, capitalisation, number usage and punctuation
LEARNING OUTCOME
Upon completion of this unit, students will be able to:
- Demonstrate improvement in editing, spelling, use of business vocabulary, and organisational skills in business writing styles.
- Utilise terminology applicable to business writing
- Write effective sentences and paragraphs for business applications.
- Communicate effectively in written and spoken forms.
- Demonstrate effective speaking skills.
SYNOPSIS
Unit 1 - Communication Tasks
Introduction
- Oral and written communication
- Principles of effective communication
- First meeting and subsequent meetings
Unit 2 - Using the telephone
- Planning and making calls
- Writing telephone messages
Unit 3 – Making business plans and arrangements
- Summarising a conversation
- Making notes
Unit 4 – Presentation
- Basic skills and techniques
- Verbal and non-verbal elements
Unit 5 - Business meeting
- Taking part in a meeting
- One to one meeting
Unit 6 - Systems and processes
- Talking about processes and operation
- Explaining a procedure
- A production process
Unit 7 - Presenting trends and results
- Interpreting forms and diagrams
- Interpreting graphs, charts and tables
Unit 8 - Business travel
- Various arrangement
- Small talks
- Local knowledge
Unit 9 - Hospitality and entertainment
- Receiving and looking after visitors
- Showing visitors around the company
Unit 10 - Language Components
Unit 11 - Verbs and Tenses
- Simple present and present continuous
- Simple past and past continuous
- Present perfect and past perfect
Unit 12 - Interrogatives
- WH questions
- Quotations with 'Yes' or 'No' answer
Unit 13 - Adjectives and adverbs
Unit 14 - Prepositions
Unit 15 - Conjunctions
Unit 16 - Punctuation
- Fullstops, commas, question marks
- Colons and semi-colons
- Others
Semester & Subjects
Calendar & Timetable
Video Seminars
